When does Twitter get angry?

I’ve been spending a bit of time with Twitter data of late – perhaps not a healthy activity – but it is amazing what a rich data source of social and spatial behaviour it is.

Someone asked to me today whether it was possible to identify when and where Twitter gets angry.  Well, here is my answer to the first part – the when.

The graph below shows the variation, across the day, in the prevalence of swearing in the ‘Twittersphere’.  The data used represents tweets during two weeks in March 2012 covering London only – so maybe this is just when London gets angry…

In the graph we have the percentage of all tweets containing ALL types of swearing in blue, in red we have the prevalence of the f-word (by far the most common swear word), then finally the percent appearance of the s-word is shown in green.  Time is along the bottom.

When does Twitter get angry?

Putting the slightly frivolous nature of this work aside for a second, the data does demonstrate some interesting trends.  There is a clear upward trend in ‘anger’ as the day goes on, reaching a peak at around 10pm.  But why is this?  Why do we swear more in the evening, when we should be relaxed and enjoying our precious free time?  Are we (we being Twitter users only, of course) swearing at the TV?  Arguing with our friends over Twitter?  Or are enough of us getting drunk and losing our inhibitions?

We also see a smaller peak at around 5pm – now this is more easily explained.  The ‘thank f**k work is over’ tweet one might surmise.  An even smaller peak at around 9am suggests the opposite effect.

But I think this simple analysis gives us some insight into the way we use social media throughout the day.  During the day we think about work.  We tweet and communicate about work.  Yet in the evening, Twitter becomes a different place.  We let our guard down, and once we’re outside of the constraints of work, perhaps we begin to use Twitter in a different way.  Places like Twitter allow us the space to exclaim and let off our true feelings, whatever they may be, that might otherwise be constrained in other environments.

Twitter gets a lot of stick for its high volume of frivolous content – probably with good reason – but at a higher level some subtle but interesting social trends can start to be observed.

For many, route planners are vital in finding your way around the city.  Type your destination into Google Maps or one of the many other websites or apps available, and you’ll be returned a list of directions from your location.  Simple, right?

Hmm well, let’s have a look at an example.  Taking two well known locations in London, we’ll have a look at the walking directions provided by Google Maps – Buckingham Palace to the Tate Modern – here we go.  Great George Street, fine, Bridge Street, ok, follow the A302, errr, something about the Millenium Bridge, and we’re there, maybe.

OK, if you’re a Londoner, how would you describe the route to someone?  I suspect it might go something like this…

Right, so from Buckingham Palace, head down towards Parliament, keep left of Parliament and go over the bridge.  At the end of the bridge, turn left, go past the Millenium Wheel, carry on along the river.  You’ll pass the National Theatre and the OXO Tower, then the Tate Modern is opposite St Pauls.

So why can’t Google Maps or anyone else include these instructions?  They have the data on the locations of these places.  They have the direction of movement of the individual, so can have an idea of what is in front of them…

“Yes, but what about obstacles stopping people from seeing these places?!”, I hear the perceptive reader ask.

Well, Google and Flickr hold ample amounts of georeferenced photography that would allow them to calculate viewsheds of these locations.  The locations and groupings of these photos show that St Pauls can not be seen from Parliament, for example, and indicate the places where these locations are viewed best.  Furthermore, the volume of photos provide an indication of the popularity or salience of the location, and could even be provided with directions so that even the least familiar tourist knows what to look for.

Considering the volumes of crowdsourced data they hold, I feel like Google are missing a pretty simple trick here.  So, come on, Google, why not improve this feature and make a walk through the city more interesting to everyone.